External and Internal Stakeholders’ Role in Healthcare
External and internal stakeholders in healthcare settings are paramount in change proposals since they provide funds, guidance and ensure that healthcare facilities improve and maintain quality services. Stakeholder support is vital during change proposals and implementations since the entities decide whether to support or decline specific changes in healthcare organizations (Foley et al., 2017). Internal stakeholders include employees such as nurses, doctors, and other supporting workers, while external stakeholders include insurance companies, governments, and pharmaceutical companies.
To get full support from internal stakeholders such as nurses, doctors and supporting staff, the management should communicate the advantages of each proposed change to each department. Internal stakeholders are significant since they provide healthcare organizations with the knowledge, human resources, and skills required to improve the quality of services (Foley et al., 2017). Therefore, the management should secure the support of internal stakeholders through face-to-face meetings and explain the purposes of the proposed changes and how the changes will benefit individuals and departments within the facility.
Stakeholders are also critical entities in the implementation of change proposals since they develop policies and provide funds and equipment for healthcare organizations. The government is the most vital external stakeholder since it makes decisions and can reject the change proposal if the management fails to prove the expected outcomes. Insurance companies are also essential stakeholders since they provide financial support to patients as the major clients in healthcare facilities (Foley et al., 2017). Pharmaceutical firms should also be consulted during change proposals since they are major partners and providers of different medicines and medical equipment. The management should craft unique emails explaining the benefits of the change proposal to each external stakeholder.
Foley, C., Droog, E., Healy, O., McHugh, S., Buckley, C., & Browne, J. P. (2017). Understanding perspectives on major system change: A comparative case study of public engagement and the implementation of urgent and emergency care system reconfiguration. Health Policy, 121(7), 800-808. Web.