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Quality Management Role in Business


There are as many definitions of Quality as the use of the word itself is concerned. In this particular concept, Quality will be used to refer to a tendency of continuous production of good and services that meet customer’s or the end user’s requirements. Quality management on the other hand is a philosophy that incorporates the art of management’s perceptive, obligation and responsibility before formulating and implementing the concepts. When put in practice, a good quality management system will gradually develop a sustainable and profitable business culture.

Quality management does not however focus on product or quality of services alone, it also affirms ways and means through which these qualities can be achieved. The initial step of incorporating a good quality management practice into a system is, understanding the elements required for the quality system. These elements focus on qualities and prevention of tribulations. One should subsequently be able to analyze the objectives of the company as well as being able to formulate and implement those policies that will go hand in hand with the quality management system.

In any business decision making environment, there are a number of unstable and uncertain situations involved. This reflects the paramount need of incorporating these elements in today’s environments to avoid instances of falling into problems. From various elements of quality, one will realize that there are a number of useful factors that are highlighted out by these elements. Among them is the element concerned with the continuous improvement and elimination of wasteful process. In this particular element, what is endeavored largely is the actual improvement of quality of products and services offered by the company (Oakland, 2001). In most cases quality management consists more of the end results. The outcomes of a project will highlight the presence or lack of quality management.

Quality Pioneers

There are various pioneers who have been linked with the invention and developing of quality management systems. One of these pioneers is Henry Ford. Henry Ford is famously renowned for his significant contribution in coming up with Ford’s production line. In his assembly line, Ford formulated and implemented the quality management philosophy. Emphasis was particularly integrated in designing and producing a finished product that met customers’ requirements (Harrington, 2007). Similarly, Harrington notes that, in order to avoid wasteful production, Ford arranged for a production system, which entailed rechecking the finished product immediately. This was aimed at detecting any element of malfunctioning. In case a default was detected, the product was rechecked to clarify the amount of damage. If the damage was huge, the product was redesigned to facilitate construction of another default- less product.

Future of Quality

From this point of view, it is clear that, the future of quality is quite bright. With the perpetual number of companies daily engaging in quality management, one can not fail to oversee a new trend of events, where production of either goods or services will in future be more focused on satisfying the requirements of customers rather than the traditional school of thoughts that always advocated for profit maximization. Every company will not be waiting for long, but once its customers are dissatisfied, an alarm will automatically be raised and a the issues addressed in order to satisfy the customer’s needs.


It is beyond any reasonable of doubt that industrial production has quite evolved over the past decades. There is however a chunk of revolution which will continue evolving depending on different circumstances surrounding companies. Quality management will therefore shape quality of product and service delivery thus creating customers’ satisfaction.


Harrington, J (2007). Resources management excellence: the art of excelling in resource, Paton professionals: Chicago.

Oakland, J (2001). Total organizational excellence: achieving world-class performance, Butterworth-Heinemann Publishers: Oxford.

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StudyKraken. "Quality Management Role in Business." September 20, 2021.


StudyKraken. 2021. "Quality Management Role in Business." September 20, 2021.


StudyKraken. (2021) 'Quality Management Role in Business'. 20 September.

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